When you order/purchase from William Henry's website, your order is managed by our office in Oregon which usually ships it out to you within the next 24hrs. Orders placed during the weekend are usually shipped the following Monday. In every case, you will receive an email when your order has shipped, and you can check the status and track your order by logging into your dashboard or clicking on the link you received in the order confirmation email. Orders placed by phone, are immediately entered into the system and are shipped as above. Our checkout is a simple 5 step process.

Step 1. You are asked whether you want to checkout as a guest, register, or login (if you are a registered user).

Checkout as Guest if you don’t want any of your personal information to remain stored on our system.
Register if you want to become part of the WH community, and have easy access to your order history and status. This will also help us keep track of your purchase for your future convenience.
Login if you are a registered user and want to use the personal information and shipping address that are linked to your profile.

Step 2 & 3. Select or fill-in your billing and shipping information. Enter your billing information as it appears on your credit card statement. If the billing information you provide is different from the information on file with your credit card company, they will not approve the purchase and your order will be delayed.

Step 4. Choose your shipping method.

Step 5. Select and enter your payment information. We accept Visa, Mastercard, American Express, and Discover. If you're worried about using your credit card over the Internet, take a minute to read our Privacy & Security Policy.

We also offer the option of paying over time using our financial partner Bread. If you select Bread, the different installment options will appear after you click to submit your order. For more information on Pay Over Time with Bread, click here

Step 6. Enter and apply any promotional code, or gift card code in the appropriate fields. The final cost of your order will update based on your selections. WH offers a promotional one-time 10% discount to all new subscribers to our newsletter. For more information on our newsletter promotions, click here

Step 7. Review your order before submitting it. From this screen, you can also edit your cart and/or go back to any of the previous steps to make changes.

Please note that our bracelets are designed to fit comfortably with the upper range of the wrist measurements. Necklaces are also styled to a comfortable fit. Body type and personal preference may play a role in your choice.

BRACELETS
Measure the circumference of the wrist above the wrist bone (towards the elbow) with a flexible tape measure. Compare the measurement to the chart and choose the bracelet size that corresponds to the measurement.
All our bracelets are immediately available in a default size which should accommodate the majority of customers. Allow up to 10 business days for customization, if you pick a different size.


NECKLACES
Each William Henry necklace is styled in a default size that should accommodate most customers and fashion tastes.
Different cord lengths are also available as shown below. See the product page for the options available for your desired necklace. Allow up to 10 business days for customization, if you pick a different size.


RINGS
To determine your ring size, Click Here to open the DIY sizing chart, and print it at 100% (or full scale).
We cannot guarantee that ring sizing via paper will always be accurate. We highly recommend getting sized by a local jeweler.


If at any time you are dissatisfied with your selection, you can return the item to us, and we'll work with you to find a better size to meet your personal tastes.

All domestic and international orders are shipped via United Parcel Service (UPS).**

Once the item leaves William Henry’s headquarters in Oregon, the Shipping Method you choose on the Cart page determines how quickly your shipped item delivers to your doorstep. Please note: some items/sizes are made to order, and the lead time prior to shipping is shown on the item page.

Standard Ground Shipping → Delivers within 5 business days*
2 Day Shipping → Delivers within 2 business days*
2-3 Business Day Shipping → Delivers within 2-3* business days
Next Day Shipping → Delivers the following business day.
Worldwide Express Saver
Delivery by the end of the second business day to the United States and Canada
Delivery in two to three business days by the end of the day to most countries in the world
(*) Delivery may take longer for Alaska and the non-continental U.S.

(**) Items that are less than $100 are sent via USPS

Since the actual delivery of your order can be impacted by many events beyond WH's control once it leaves our facilities, WH cannot be held liable for late deliveries.
We will, however, work with you to ensure a smooth delivery.



INSURANCE
All William Henry shipments are insured for the full value of the items purchased. The cost of insurance is included in the shipping price.

All William Henry shipments are insured for the full value of the items purchased. The cost of insurance is included in the shipping price.
We strive to offer a seamless purchasing experience to our customers. However, if you did not receive your shipment, or if the package was lost by the carrier, William Henry will quickly refund the entire value of your order.

Each of our knives can be sharpened with conventional methods like Arkansas stones, other whetstones, water stones, ceramic, or diamond hones. Diamond is generally the fastest for redressing your edge, but other abrasives work well, too.

DO NOT USE AN ELECTRIC SHARPENER - These are far too aggressive for the fine edge geometry that we create on each blade.

Sharpening angle should range between 18 and 22 degrees on each side - more simply, sharpen just the bevel of the edge, not the whole face of the blade. Too steep and you miss the edge, too shallow and you blunt the edge a bit. Watch for your sharpening marks to follow/replace the original polish of the edge bevel - that's your best guide.

SEND THE KNIFE BACK TO US FOR SHARPENING
We will sharpen any William Henry knife back to its original factory razor edge for free, with a simple $10 charge for return shipping. For kitchen knives, the charge for sharpening is $10 each, or $50 for a full set with free return shipping. Please complete our Repair Form for the item(s) you would like sharpened.

The turnaround time for re-sharpening is 2-3 weeks.

William Henry offers a limited lifetime warranty on all our jewelry. We guarantee the quality and performance of our creations provided they are used in an appropriate manner.

William Henry's Limited Warranty covers defects in materials and/or workmanship, and we reserve the right to repair, replace, or substitute any item covered by this warranty. Wear and tear, improper usage, storage, or neglect is not covered.

If you're unsure whether your product needs repair, and whether it is covered by WH's Warranty, please contact us here, or call us at 888-563-4500, and we will help determine if you need to send your product to us.

To insure an accurate and timely repair, please click here to submit a Repair Request: https://service.williamhenry.com

If the repair is not covered by our limited lifetime warranty, we will let you know of any charges before we do any work.

Turnaround times generally range from 2 to 4 weeks depending on the complexity of the repair, required materials, etc.

Certain features or services offered on or through the Site may require you to open an account (including setting up a WH ID and password).

You can login and manage your account at any time.

You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential.
You agree to notify WH immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by WH or any other user of or visitor to the Site due to someone else using your WH ID, password or account as a result of your failing to keep your account information secure and confidential.

You may not use anyone else’s WH ID, password or account at any time without the express permission and consent of the holder of that WH ID, password or account. WH cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

WilliamHenry.com utilizes the latest security methods and fraud detection techniques to protect any and all information you entrust to us.
For more information on security, please take the time to read our Privacy & Security Policy.

If you use Mozilla, Chrome, Internet Explorer, or Safari as your Web browser (and are not using a relay or proxy), all WilliamHenry transactions are fully encrypted and secure. If you use a relay or proxy, check your browser's lock indicator (usually a picture of a lock or a key) to see if it is secure. Credit card information transmitted online is encrypted while in transit, so that even if the information is intercepted, it is useless to a would-be thief.

If you would like to view your Personal Information, or delete or modify any incorrect parts, you may do so through your User Account, or by contacting William Henry Support at support@williamhenry.com, or in writing at

William Henry
27520 SW 95th Ave
Suite 102
Wilsonville, OR, 97070
United States

We may be required to keep this information rather than delete it or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements. Please note that when we delete any Personal Information, it will be deleted from the active database, but may remain in our archives.

When you place an order with William Henry, your credit card information is captured by a secure gateway managed by authorize.net that verifies the availability of funds and places a hold on the funds necessary for your purchase.

Your credit card payment for the total amount of your order is processed when your order is shipped. Non-custom orders are usually shipped by the end of the following business day.

If you choose to pay over time using our financial partner Bread, your monthly payments will be managed directly by bready.
For more information on Bread, visit https://williamhenry.com/pay-over-time-with-bread.html

William Henry, offers a 10% one-time 'welcome' discount to all new subscribers to our mailing and/or sms list. The discount coupon is associated with the user's email and/or cell phone number, and is limited to a single-use per customer.

Once a new customer subscribes to our newsletter, they will immediately see the code to be entered at checkout. The code will display on the website (on the 'Thank You' popup), and/or will be immediately sent as an SMS to their cell phone.
The same 10% discount code is also mailed out to all new email subscribers. Customers whose email is already in our system will not receive this welcome email.

The discount code cannot be applied to Last Chance products, which are already offered at a special discounted price. WH reserves the right to occasionally exclude some products or product categories from this promotion.

William Henry does not allow customers to create multiple accounts in order to take advantage of this promotion.